| 1. |
What is Touch ‘n Go card? |
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A
is a prepaid smartcard that uses Mifare contactless technology.
Mifare is the international de facto standard for contactless smartcard.
Information contain in this card can be read and written via magnetic
induction using specified radio frequency and smartcard software.
Touch ‘n Go card can be use as a mode of payment for highways, public
transports, selected parking and theme parks.
Each time a user uses the Touch ‘n Go card, the electronic card reader
will deduct the exact fare from the value stored inside the card.
User can top-up or reload the card with a pre-defined amount to
continue using it. |
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| 2. |
Where can I get a Touch ‘n Go card? |
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Touch
‘n Go card can be purchase from our Touch ‘n Go Sales Counters located
at highways such as PLUS, ELITE, Ampang KL Elevated Highway, Penang
Bridge, Besraya, SILK, Linkedua, New Pantai Expressway, Metramac and
Shapadu.
You can also
get a Touch ‘n Go card from selected Petronas Stations, LRT Stations
and third party agents. Please click here to search for the location near you. |
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| 3. |
How can I apply a Touch ‘n Go card? |
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Customer
needs to fill in an application form at Touch ‘n Go Sales counter. The
card costs RM10 each and comes with a one-year warranty period.
Customer can choose a reload value from RM20, RM35, RM50, RM100, RM200 and RM500. |
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| 4. |
Is there a warranty period for Touch ‘n Go card? |
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Yes.
All new Touch ‘n Go cards come with a one-year warranty period.
If the card is faulty during this period, customer will get a card
replacement free-of-charge.
However, the Touch ‘n Go card has been tested to last around 64,000
transactions or equivalent to 10-year lifespan for a very heavy user. |
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| 5. |
How can I reload my Touch ‘n Go card? |
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Customer
needs to present the card at Touch ‘n Go Sales Counters. Choose the
reload value (min: RM20, max: RM500). Pay the amount and the Customer
Service Attendant will do the reloading process. Once completed,
customer will be provided with a printed reload receipt. |
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| 6. |
Is there a maximum value/limit that can be stored in the card? |
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Yes. For security reason, each Touch ‘n Go card can store only up to RM1500. |
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| 7. |
Where can I reload? |
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We
provide reload facilities at Touch ‘n Go Sales Counters and Lorong
Tambah Nilai at highways, selected Petronas stations, STAR & Putra
LRT, KTM Komuter, ATMs at MBB, BCB, Bank Muamalat, Cash Deposit
Machines at AmBank and third party reload agents. We wish to
inform that Petrol Stations and other authorised agents are categorised
as independent agents. The appointment of these agents is to further
expand our reload network, for the convenience of our customers. The
additional service fee is to cover their operating costs.
Please refer table below for the service charge imposed by each operator.
| No. |
Operator |
Service Charge |
| 1 |
Highways |
Nil |
| 2 |
Public transports (LRT/KTM Komuter) |
Nil |
| 3 |
Petrol Stations |
RM0.50 |
| 4 |
Banks – ATMs (users must have an ATM account) |
RM0.50 |
| 5 |
Banks – CDMs (open to all customers) |
RM1.00 |
| 6 |
Third party agents |
RM0.50 |
Please click here to search for the location near you. |
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| 8. |
How to use the Touch ‘n Go card? Do you swipe? Insert? |
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The name Touch ‘n Go basically tells us how to use the card.
Just “touch” the card on the card reader. You may use either side of the card.
The system will emit a “beep” sound to indicate that the transaction is successful.
The automatic lane barrier or flap gate will open and you may continue
with your journey. |
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| 9. |
What are the benefits of using Touch ‘n Go? |
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| • |
One card for all – toll, parking, public transport and theme park. |
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Dedicated toll lanes. |
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No need to prepare for exact change. |
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No need to wait for attendant to give you the small change. |
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No fumbling for cash at the gate/toll. |
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Fast and convenience. |
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| 10. |
How do I check the balance of my Touch ‘n Go card? |
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| a. |
Check the LED screen when you use your card at the Touch ‘n Go lane. |
| b. |
Check the LED screen on your SmartTAG. |
| c. |
Call our Careline Centre at 03-76285115 (operational from 7.30am to 7.30pm daily, including public holidays). |
| d. |
Through e-statement in our website (please note that e-statement only provides transaction data that took place 48 hours ago.) |
| e. |
Visit Touch ‘n Go sales counter |
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| 11. |
How do I submit enquiries / suggestions? |
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Please use our inquiry form. You will be notified within a few minutes once we have received the form. |
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| 12. |
Why Touch ‘n Go customers are subjected to pay additional parking surcharge? |
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The additional surcharge for parking is imposed by the building owners or parking operators. |
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